Infosys BPM Walk-in for Freshers & Experience on 01st Feb 2024
Infosys BPM Walk In
• Qualification: Any Graduate
• Experience : 00-04+years
• Role: Customer service/ Service desk – Voice.
• Job Location:Bengaluru
• No.of Openings: 200
Time and Venue:
1st February , 10.00 AM – 12.30 PM
Bangalore: JP Nagar Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka 560078 Landmark: Near Sindoor Convention Hall
Job description:
We are hiring Freshers and experienced candidates for Customer service/ Service desk – Voice. Please walk-in for interview on 1st February 2024 at Bangalore Location
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-172769
• Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
• Would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
• Please wear masks, & follow Covid protocols.
Documents to Carry::
• Carry a print out your updated resume;
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Please find below Job Description for your reference:
Must Have:
• Excellent communication skills
• Ready to work in 24*7 shifts, work from office in Pune
• Full time education of 15 years
Customer support:
Process Executive and Senior Process Executive • Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Open to work in 24*7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customers time
• Good time management, ensuring all contacts with customers add value • Work from Office
• Shifts : 24*7
Service desk:
Senior Technical process executive
> Technical Service Desk ( Voice )
• Shifts : 24*7
• Experience Min 1 year of experience
• 12-18 months work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
• Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
• Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business
• Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
• Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
• Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.
• Basic networking knowledge
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance